Simon
Trust me when I say John is a hidden gem. He’s cost-efficient and, most importantly, HONEST.
Greater Vancouver · Residential & Commercial
Plumbing and heating for homes, strata buildings, and commercial spaces across the Lower Mainland, carried out by tradespeople with more than thirty years of combined experience.
01 / The Work
Phoenix is a new name in the Lower Mainland, run by people who are not new to the trade. Every job starts with a clear diagnosis and a written quote, and finishes with a system you can stop thinking about. No guesswork, no surprise invoices, no mess left behind.
Not sure where to start?
Pick the closest match for a safe first step. Then call us, or send a quote request.
Most calls start here. A dripping supply line, a fixture that will not shut off, a wet patch on a ceiling with no obvious source. We locate the actual cause rather than the nearest symptom, then explain what needs replacing and what can be left alone.
What that looks like in practice: isolating the affected line, confirming the failure point, and giving you two costed options where a real choice exists. Repairs are completed on the first visit whenever the parts allow it.
Slow drains, recurring backups, and the smell that comes with them are almost always a symptom of something further down the line. We clear the blockage, then run a camera so you can see the condition of the pipe for yourself before deciding what comes next.
Older Vancouver housing stock matters here. Clay and cast iron laterals, root intrusion, and settled drain tile are common across the region and each needs a different repair approach.
Tank replacements, tankless conversions, recirculation, and the annual servicing that keeps either one from failing early. We size the unit to the household rather than to whatever is on the truck, and we handle the venting, gas, and permitting properly.
If your tank is over ten years old, it is worth a look before it decides for you. We will tell you honestly whether it has life left in it.
Boiler service and replacement, radiant floor loops, baseboard and radiator systems, zone valves, and the controls that tie them together. Heating is where a careless install shows up years later, so we take the commissioning seriously.
Whole home repipes, poly B replacement, and main water line renewal. This is disruptive work if it is done badly and almost invisible if it is done well, so we plan the routing, the access points, and the restoration before a single wall is opened.
Rough in and finish plumbing for bathroom and kitchen renovations, secondary suites, and new construction. We work to the drawing, coordinate with your builder or designer, and keep the trades behind us unblocked.
Multi-family buildings, retail and restaurant units, and rough in work for general contractors. The trade is the same; what changes is the coordination. Access to occupied units, work that cannot run into opening hours, and a site schedule you are not the only one on.
What that looks like in practice: a written scope before anyone starts, work staged so tenants and trading are disrupted as little as possible, and one point of contact for the strata council, property manager or site super.
02 / Experience
Phoenix was founded recently, and we would rather say that plainly than dress it up. What is behind the name is the part that matters: a team whose combined time in plumbing and heating runs past three decades, across houses, townhomes, strata buildings and commercial units throughout Greater Vancouver.
Between the people on the tools, more than thirty years of plumbing and heating work in this region specifically, not somewhere else.
Character homes, nineteen eighties townhome complexes, and commercial units all fail in different ways. Knowing which you are standing in changes the fix.
The same care whether it is a seized valve or a full repipe. Clean work areas, clear explanations, and a written quote before anything starts.
03 / How It Works
The most common complaint about our trade is not the price. It is not knowing what the price will be. Here is exactly how a Phoenix job runs from first call to final walkthrough.
Tell us what is happening. Photos help. We will let you know right away whether it needs attention today or can wait for a scheduled visit.
We find the real cause, walk you through what we found, and show you the affected components rather than describing them from the van.
A clear, itemized price before any work begins. Where there is a genuine choice between a repair and a replacement, you get both numbers.
The job gets done, the area gets cleaned, and we show you what changed and how to look after it before we leave.
04 / Reviews
Every review below sits on the Phoenix Google Business Profile, written by real customers and verified by Google. Nothing here is written by us.
05 / Service Area
Based in Greater Vancouver and working throughout the surrounding municipalities. If you are just outside this list, call us anyway and we will tell you honestly whether we can get to you.
06 / Request a Quote
The more detail you give us, the more accurate the first number will be. Photos of the affected area are genuinely useful and often save a visit.